I grew up the daughter of an integrator – for those of you who don’t know what that is in the 1970s and 1980s an integrator was a person who made two hardware systems talk to each other. The 1990s brought more integration via software and now the software controls the hardware and integration is becoming interfacing. As with other “trades” my siblings and I were immersed in technology and projects from a young age. While Dad did everything from sound to security, fire to paging, intercom to burglar – our specialty was always nurse call.
I believe an era is coming where there will be no nurse call
as we know it. The integrator will again
be asked to shift their model as the hardware will become as simple as a light
switch and the software will be interchangeable. Kind of like a computer – they all run
I had the opportunity to talk to Brian Yarnell, CEO of
Starling Health. Brian is one of the
many “non-healthcare” folks to enter the space.
His background is in business intelligence for the retail industry. His focus is creating a methodology to
capture data to truly evaluate performance management by allowing patients the
opportunity to direct their own care in any language they speak.
Starling has developed a “Ap” (for lack of better terms
because it runs on any tablet OS) that not only allows the patient to “have it
their way” but allows the hospital to capture data about specific performance
improvement. With the simple touch of an icon the patient
can request a number of items and the workflow can be transitionally tracked in
the database. Did I mention that it can
automatically change to any language. It’s
a really patient centric tool for patient request.
For most standard nurse call systems decentralized modeling
is a challenge (mostly because few hospitals look at the request quantities
prior to design and implementation) so many hospitals have started to look at
the war room model to better triage the need of the patient. While
it’s clearly not a “nurse call” product - it would not, by itself meet, most regulatory
standards. However, today with simple
integration (the old school way) it could compliment a UL1069 listed system –
making an inexpensive featureless system very feature rich. There
is even greater opportunity in the future through interfacing with a higher
quality more software centric platform to really create amazing workflow.
Starling is certainly the most interesting product I have
seen in a long time. Brian’s vision will
allow patient the opportunity to direct their own care in any language they
speak. Check out their website www.starlinghealth.com
The revolution of the IP based nurse call was challenging to
many integration firms and another shift is on the horizon. It used to be the major argument was who “owned”
the assignment process - now it’s who is
the “hub” – what if there were no “hub”.
Systems with strategies of open
infrastructure – well written API will be the winner in the battle – those who
don’t want to leave the old school proprietary mindset will be left behind. You have to be flexible to integrate to innovation and accept the fact that your company may not be able to innovate everything.
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