I believe an era is coming where there will be no nurse call as we know it. The integrator will again be asked to shift their model as the hardware will become as simple as a light switch and the software will be interchangeable. Kind of like a computer – they all run Microsoft Word.
I had the opportunity to talk to Brian Yarnell, CEO of Starling Health. Brian is one of the many “non-healthcare” folks to enter the space. His background is in business intelligence for the retail industry. His focus is creating a methodology to capture data to truly evaluate performance management by allowing patients the opportunity to direct their own care in any language they speak.
Starling has developed a “Ap” (for lack of better terms because it runs on any tablet OS) that not only allows the patient to “have it their way” but allows the hospital to capture data about specific performance improvement. With the simple touch of an icon the patient can request a number of items and the workflow can be transitionally tracked in the database. Did I mention that it can automatically change to any language. It’s a really patient centric tool for patient request.
For most standard nurse call systems decentralized modeling is a challenge (mostly because few hospitals look at the request quantities prior to design and implementation) so many hospitals have started to look at the war room model to better triage the need of the patient. While it’s clearly not a “nurse call” product - it would not, by itself meet, most regulatory standards. However, today with simple integration (the old school way) it could compliment a UL1069 listed system – making an inexpensive featureless system very feature rich. There is even greater opportunity in the future through interfacing with a higher quality more software centric platform to really create amazing workflow.
Starling is certainly the most interesting product I have seen in a long time. Brian’s vision will allow patient the opportunity to direct their own care in any language they speak. Check out their website www.starlinghealth.com
The revolution of the IP based nurse call was challenging to many integration firms and another shift is on the horizon. It used to be the major argument was who “owned” the assignment process - now it’s who is the “hub” – what if there were no “hub”. Systems with strategies of open infrastructure – well written API will be the winner in the battle – those who don’t want to leave the old school proprietary mindset will be left behind. You have to be flexible to integrate to innovation and accept the fact that your company may not be able to innovate everything.
